Exchanges + Returns
RETURNS | If something from your order just didn’t work out, no problem! We love what we do, and we want you to love your items. We know finding the right fit can sometimes be tough, so we offer easy returns to make it easy for you to explore our shop with confidence. We accept returns in new condition in the original packaging with tags attached within 30 days of the delivery. The cost of the return shipping is $8.00, and currently, we do not offer exchanges. Once we get your items back your refund will be issued within 5-7 business days, usually much faster, and you’ll receive an email confirmation. Please note all final sale items are not eligible for refund or store credit. (See list below) Shoes must be unworn and free of any scuffs or marks. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse, damage, or are Final Sale items.
SALES AND RETURNS | Discount not applicable upon return. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount, with exception of orders with tiered discounts.
INTERNATIONAL RETURNS | We offer easy returns for our international customers too! You have 30 days from the date of delivery. Please double-check before shipping that the item isn’t a Final Sale. No Final Sale items are eligible for refund or store credit. (See list below) Shoes must be unworn and free of any scuffs or marks. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse, damage, or are Final Sale items. Canadian Returns need to be shipped back to us at the below address. You must include your order number inside and outside of the package, the reason for the return, and save the tracking information in case it’s needed. Once we get your items back your refund will be issued within 5-7 business days, usually much faster, and you’ll receive an email confirmation.
1452 N. Vasco Rd., Suite 310
Livermore, CA 94551
FINAL SALE ITEMS | To make it easy all final sale items are sold ending in $.99 for their pricing. Additionally there’s a little call-out on the product page of every final sale item, in your bag when checking out, and listed on your order confirmation email. Double-check this before you add an item to your bag. Final Sale Items Include but are not limited to:
Hats + Accessories
All items ending in $.99 at the time of purchase
STORE CREDIT | Items returned that are final sale or are damaged will be shipped back to the customer or charged up to a 50% restocking fee.
INCORRECT, DAMAGED ITEMS, MISSING ITEMS | If you receive a damaged, missing, or incorrect item please notify us within 3 days of receipt. It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. All damaged items must have tags still attached and be in unworn condition in order to be replaced. Any damages resulting in the customer cutting package with scissors, washing incorrectly, and/or cutting garments, unfortunately, will not be replaced.
By purchasing from this site you agree to our policies and waive any right for a chargeback or dispute for payment refund. If you have any questions regarding our return policy, feel free to email us prior to ordering at hi (at) wonderequestrian.com