Wonder Equestrian is care-free and fun, but we promise not to take your customer experience lightly.
SALES TAX | We collect sales tax in different states in compliance with state and federal regulations. Each state has its own rules and procedures for the collection of sales tax.
ORDER CHARGES | To get your items to you in a jiffy, your credit card is charged when you place an order. If an item you’ve ordered is out of stock, you’ll be issued a refund for that item (see backorders below) and shipping charges and taxes will be adjusted accordingly. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order (then feel free to celebrate your new find)!
ORDER CHANGES/CANCELLATIONS | Please be sure to check it twice! Once an order is placed, we have 30 minutes to attempt any adjustments to the order or cancel it during our working hours of Monday-Friday 6am-8pm, and Saturday-Sunday 8am-5pm. There are times we may be able to catch an order outside of the 30 minutes, so please reach out asap if you’d like to attempt an adjustment of any kind. Note, outside of our Customer Experience hours we won’t be able to stop/change/cancel any orders.
BACKORDERS | Sometimes an item is so popular it gets quickly snatched up. Other times we’re lovingly putting on its finishing touches. Either way, you can still place your order and we promise to get it to you asap; if it’ll be on backorder longer than three weeks, we can issue a refund (with the exception of items with a longer posted pre-order date). We know when you love something, you shift into OMG-Can’t-Wait-to-Get-It mode. We heart your patience and excitement.
SHIPPING & CARRIERS | We ship via USPS, FedEx, and DHL to offer you the most economical shipping method possible. When your item(s) ships, you will receive an email with the parcel number; this is a delivery confirmation number, NOT a tracking number. The number may not show or be updated within the USPS system even though it has shipped. Rest easy that your order is on its way (and try not to stalk the mail carrier…too much).
Most in-stock items ship within 4-8 business days of ordering and you'll receive an automated email with your tracking information to follow the orders journey.
PLEASE NOTE that we are not responsible for lost, stolen, or undelivered packages but will work with you to make this right.
EXPRESS ORDERS | Express orders must be received before 1PST to be shipped within two business days. Pre-orders or weekly deals will ship express once they are in stock if you choose express shipping. Please choose FedEx for expedited shipments. We cannot guarantee delivery dates using a USPS shipping choice.
SHIPMENTS | We currently ship within U.S. and Canada. Delivery for Canadian orders varies by country but takes an average of 5-12 business days once the order ships. Please note we cannot control customs delays and while it is rare, packages may often take 3-5 weeks to deliver to International destinations.
DUTIES FOR INTERNATIONAL ORDERS | We are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. If you used a promotion code on your order, you will be charged taxes and duties based on the original price. We are legally obligated by Border Agencies to show the original price of any item(s) purchased.
DELIVERY | We ship to the address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be issued a refund minus the original shipping costs. Quick! Take a glance or two and double-check that your address is right.
PRICE ADJUSTMENTS + CODES | We will on occasion run flash sales, who doesn't love a fun sale? Because our sales are only temporary, not permanent price changes, we are unable to honor any price adjustments for orders placed outside of 24 hours. If you did purchase the item within this time frame we are happy to issue you a store credit for the price adjustment. Coupon codes must be entered at the time of purchase, no adjustments will be made if a code is not entered at the time of purchase.
RETURNS | If something from your order just didn’t work out, no problem! We love what we do, and we want you to love your items. We know finding the right fit can sometimes be tough, so we offer easy returns to make it easy for you to explore our shop with confidence. We accept returns in new condition in the original packaging with tags attached within 30 days of the delivery. The cost of the return shipping is $5.00, and currently, we do not offer exchanges. Once we get your items back your refund will be issued within 5-7 business days, usually much faster, and you’ll receive an email confirmation. Please note all final sale items are not eligible for refund or store credit. (See list below) Shoes must be unworn and free of any scuffs or marks. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse, damage, or are Final Sale items. Start a Return
SALES AND RETURNS | Discount not applicable upon return. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount, with exception of orders with tiered discounts.
INTERNATIONAL RETURNS | We offer easy returns for our international customers too! You have 30 days from the date of delivery. Please double-check before shipping that the item isn’t a Final Sale. No Final Sale items are eligible for refund or store credit. (See list below) Shoes must be unworn and free of any scuffs or marks. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse, damage, or are Final Sale items. Canadian Returns need to be shipped back to us at the below address. You must include your order number inside and outside of the package, the reason for the return, and save the tracking information in case it’s needed. Once we get your items back your refund will be issued within 5-7 business days, usually much faster, and you’ll receive an email confirmation.
1452 N. Vasco Rd., Suite 310
Livermore, CA 94551
FINAL SALE ITEMS | To make it easy all final sale items are sold ending in $.99 for their pricing. Additionally there’s a little call-out on the product page of every final sale item, in your bag when checking out, and listed on your order confirmation email. Double-check this before you add an item to your bag. Final Sale Items Include but are not limited to:
Hats + Accessories
All items ending in $.99 at the time of purchase
STORE CREDIT | Items returned that are final sale or are damaged will be shipped back to the customer or charged up to a 50% restocking fee.
INCORRECT, DAMAGED ITEMS, MISSING ITEMS | If you receive a damaged, missing, or incorrect item please notify us within 3 days of receipt. It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. All damaged items must have tags still attached and be in unworn condition in order to be replaced. Any damages resulting in the customer cutting package with scissors, washing incorrectly, and/or cutting garments, unfortunately, will not be replaced.
By purchasing from this site you agree to our policies and waive any right for a chargeback or dispute for payment refund. If you have any questions regarding our return policy, feel free to email us prior to ordering at hi (at) wonderequestrian.com